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Return and Refund Policy
Returns Address:
CostumeWorld International
Room 3, 1st Floor, Kai Yue Commercial Building
2C Argyle St
Mong Kok, Kowloon
Hong Kong
service@costumemascotworld.com
+1 855 790 3439
9:00 - 18:00 HKT , Monday to Friday
Unopened products purchased through us can be returned for a refund or exchange within 30 days from the date you made your order. Please read the below steps explaining how to exercise this.
1. Request a return number by e-mailing us or using on our website contact form before returning the product. Please include your name, order number, the reason for the return, and if you want to return for a refund or exchange for another product. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be unopened. When returning a product, please write your RMA number on the package.
3. We cannot pay any return shipping costs. It is also the customer's responsibility to ensure that the returned goods are packed properly.
4. Refunds will be issued back to the original payment method.
5. Restocking fee of 15% will apply for ALL returned items. Shipping is not refundable.
If you wish to get a replacement of the same product because of a defective product after 30 days from the date you made the order, all products we sell come with our own 6 month replacement warranty from the order date. Please email us with your order number and description of the defect for a replacement. We can send the same product or an equivalent product of similar value that you specify.
If you wish to get a replacement of the same product because of a defective product after 30 days from the date you made the order, all products we sell come with our own 6 month replacement warranty from the order date. Please email us with your order number and description of the defect for a replacement. We can send the same product or an equivalent product of similar value that you specify.
