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Currency: ZAR
  • AUD - Australiese dollar
  • BRL - Brasiliaanse real
  • GBP - Britse pond
  • CAD - Kanadese dollar
  • CZK - Tsjeggiese kroon
  • DKK - Deense kroon
  • EUR - Euro
  • HKD - Hong Kong dollar
  • INR - Indiese rupee
  • IDR - Indonesiese roepia
  • ILS - Israeliese nuwe sikkel
  • JPY - Japannese jen
  • MYR - Maleisiese ringgit
  • MXN - Meksikaanse peso
  • TWD - Nuwe Taiwanese dollar
  • NZD - Nieu-Seeland dollar
  • NOK - Noorse kroon
  • PHP - Filippynse peso
  • PLN - Poolse zloty
  • RUB - Russiese roebel
  • SAR - Saoedi-Arabiese riyal
  • SGD - Singapoer-dollar
  • ZAR - Suid-Afrikaanse rand
  • KRW - Suid-Koreaanse won
  • SEK - Sweedse kroon
  • CHF - Switserse frank
  • THB - Thaise baht
  • TRY - Turkse lier
  • USD - Amerikaanse dollar
  • UAH - Oekraïnse hriwna
  • AED - Verenigde Arabiese Emirate dirham
  South Africa
  •  Global
  •  United States
  •  Deutschland
  •  United Kingdom
  •  France
  •  Nederland
  •  España
  •  Australia
  •  日本
  •  Switzerland
  •  Italia
  •  Brasil
  •  Česko
  •  Canada
  •  Danmark
  •  Sverige
  •  Norge
  •  Polska
  •  India
  •  Türkiye
  •  México
  •  Россия
  •  台灣
  •  Hong Kong
  •  Portugal
  •  Ireland
  •  Malaysia
  •  New Zealand
  •  Phillipines
  •  Singapore
  •  South Africa
  •  Österreich
  •  UAE
  •  대한민국
  •  Belgium
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  •  Saudi Arabia
  •  Thailand
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Return and Refund Policy

 

Thank you for shopping at Costume Mascot World. We strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we are here to help.


Return Policy

Whether you change your mind, need an exchange, or has a defective/damaged/incorrect product, we aim to make this process hassle-free.


  • Return Period: You have 30 days from the date of receiving your order to return the product.

  • Return Shipping: The cost of return shipping must be covered by the buyer. We do not provide return shipping labels.

  • Condition of Returned Products: Returned products must be in complete and new condition, containing all original parts.

  • Initiating a Return: To request a return, please email us at service@costumemascotworld.com with your order number, the reason for the return, and whether you want a full refund or an exchange. Within one day of your request, we will contact you by email with return instructions.

  • Lost Packages: We understand that sometimes packages may get lost in transit. Rest assured, you will not be held liable for lost return packages. In the unfortunate event that your package is lost, we will still honor a refund, ensuring that you are not adversely affected by such incidents.




Refund Policy

  • Processing Refunds: Refunds will be issued back to your original payment method within 1 to 2 days of receiving the returned product.

    If the product is not required to be returned, we will notify you by email. In such cases, a refund will be issued on the same day as specified in the email.



We appreciate your understanding and cooperation. For any further questions or assistance, please contact our customer service at service@costumemascotworld.com.

 


Returns Address:

Yuet Tak Trading Limited
Room 3, 1st Floor, Kai Yue Commercial Building

2C Argyle St
Mong Kok, Kowloon
Hong Kong




       service@costumemascotworld.com


      +1 855 790 3439


        9:00 - 18:00 HKT ,   Monday to Friday





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       service@costumemascotworld.com


      +1 855 790 3439


        9:00 - 18:00 HKT Mon to Fri

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